1. When will my custom order be ready?
Custom chains are usually ready for delivery between 14 and 21 days after
your order is placed. If the manufacturer has the chain in stock it may
be dispatched as early as the same week (It still has to be cut to
length and have clasps fitted).
Our charm and pendant
manufacturers usually hold stock of the silver items but generally cast
the gold jewellery weekly on demand, delivery is usually 14 to 21 days
after placing your order.
All MM chains are produced by machines
and then hand finished. These machines are capable of producing various
types and sizes of chain. Usually, long lengths are made of one chain
type and then the machine is setup for the next type required. If you
request a chain type that is not in stock and is not required by other
jewellery shops, it may be up to 3 or 4 weeks before the chain is
manufactured. If this is the case you will be notified within a few days
of placing your order and given the option to cancel or change your
order if you don't wish to wait.
All HM chains have their links
hand cast and assembled. This is time consuming but produces a stunning
result, these chains are usually delivered in 14 to 21 days.
2. What warranty do you give?
All our products are covered by a 5 year manufacturers replacement
warranty against defects in materials or workmanship. Products in our
BEE ranges (product codes BEE-xxxxx) have a 10 year manufacturers
Additionally, if you are not happy with your purchase for any reason,
you may return the (undamaged) jewellery to us within 7 days and we will
refund your money, less freight charges. Please read the
terms and conditions page for
3. Why are your prices so low? Is the jewellery real?
We buy direct from some of Australia's largest manufacturers who supply
the major retail stores.
Our overheads are minimal because we
don't have retail shops and the associated costs.
We do limited
advertising as many of our sales are from referrals from existing
We don't markup our prices by 400% or more, as many
The business owner has over 25 years experience in
IT and has done all the website development, as well as hosting our
own sites on our own servers.
We do all the production of
photographs and images in house. Yes, the quality is not as good as a
professional photographer would do, but we aren't paying out thousands
of dollars that would push our prices up either.
4. We are worried about buying online.
This is the problem many people face.
There are countless cases
of people being ripped off on the internet or by email scams.
how can we prove to you that we are any different?
owner’s mobile telephone number is listed on the contact page. Please
feel free to call between 8am and 8pm, 7 days.
are one of our many customers that have been referred by friends, you
have their assurance that we dealt with them in an honourable and
If you are new to this site then may we
suggest that you check out the business owner ross.fraser on
www.ebay.com.au – he has a 100%
positive feedback rating and has been a member since July 2005.
ebay feedback rating
Chain Me Up® processes all credit card payments through
PayPal for your security.
Chain Me Up® is a registered Australian
Business (BN 21675958, ABN 69 082 948 822)
We do understand that
there are risks in purchasing online, and it is very hard to gain
people's trust. This is why we work so hard to dispatch orders as
quickly as possible and keep you informed of the order's progress every
step of the way.
Word of mouth is our best way of building
customer confidence and your recommendation to friends carries far more
weight that any statement we can publish here.
When you receive
your jewellery, please assist us by leaving feedback (via email) for
other clients on our feedback pages.
5. How can I tell the size of the chains?
The dimensions of all our chains are shown when you are viewing a
product page. ~ 9mm means approximately 9mm wide.
are also given for many of our charms. i.e. ~ 13 x 7mm is an
example of how they are shown.
6. Are there any hidden costs?
No, there are no hidden costs.
All prices shown are inclusive of
Freight is free and includes packing, postage,
signature on delivery and insurance charges.
There is no
additional charge for custom lengths of chain, all our chain prices are
based on the weight of the chain only. Padlocks and Kartier clasps incur
a small surcharge for fitting which is included in the price shown.
7. Payment Options
You are welcome to pay by credit card (Visa or MasterCard) or PayPal.
All credit cards are processed through our PayPal account for your
You DO NOT need to have a PayPal account, and we never
see your credit card details.
You are also welcome to use direct
deposit, cheque or money order. This will delay your purchases until
your funds are cleared into our account.
Do NOT send cash through
8. There was a problem with my order
Our aim is for a 100% client satisfaction rating. We will do everything
we can to resolve any issues in your favour.
Please contact us
with the exact nature of your problem and we will deal with your
If we made a mistake, we will pay for the
return freight costs.
You have 7 days from the date of purchase
to return any merchandise for a full refund (less freight) if you are
unhappy for any reason (no questions asked, even if you just changed
9. I found a better price elsewhere
If you can find a better deal on brand new chains (and we doubt it), let
us know the details and we will beat it if we can.
sure that you aren't comparing our SOLID GOLD chains with someone else's
Gold Plated, Rolled Gold or Gold Filled (GF) chains.
See this article.
lot of sellers (especially on Ebay) sell 9CT Gold chains but don't make
it clear that they ARE NOT solid gold.
Please be aware that we
only sell high quality Australian made SOLID 9CT GOLD and SOLID 925
STERLING SILVER chains.
10. What is the best way to contact you?
Telephone us anytime between 8am and 8pm daily (or send us
an sms with your name and number and we will call you back)
enquiries are normally answered within one business day, usually within
11. Do you sell Rose Gold & White Gold chains and charms?
Yes. All of our yellow gold chains are available as white gold chains
and rose gold chains. All charms with code CHA are available in yellow
and rose gold. Charms with code CHR are available in rose, yellow and
12. Do you have a showroom?
No, by not having retail shops, we can keep our overheads, and so our
prices, very low.
You may however like to visit any of the large
retail jewellery shops and see the same products we sell.
are only a few major chain manufacturers in Australia, so it is quite
likely you will be looking at exactly the same jewellery we sell in this
Please call us if you need any further help.