We work really hard to provide you with great products and service and
we very much appreciate the time you take to let us know how we are
Here is some of the (unedited) feedback we have received from our clients.
You could also like us on Facebook or Google if we have impressed you with our service.
Many thanks for your outstanding service at this busy time. My last minute order was delivered today, and the charms are just stunning.
Once again, many thanks for your extreme professionalism!
The charms have arrived today and the girls and I are SO delighted! They are so much more beautiful in real life. Thankyou very very much! We’re already getting our Christmas order together…
I have just received my bracelet and I am so over the moon that the baby is inside the pram. It is just like the original that I lost, so thank you so much. All the charms are wonderful.
just want to say a huge thank you for all your efforts involved in creating the perfect bracelet at the perfect price! I could not be happier...Having quite a large wrist measurement made it difficult to find the right size in conventional jewellery stores but being able to have a specific length made has fixed that problem. Your choice of chain styles, widths, lengths and metal makes it an easy process and everyone should be able find their perfect piece! I certainly did!
Thank you for the charms received yesterday – order no. 3075.
I am very pleased with them. Also the service. To the gentleman who talked me through your ordering system – A GREAT BIG THANK YOU!!!
Not many places you get that type of service anymore.
Very much appreciated.
I was extremely impressed with the customer service (although online products, I experienced exceptional customer service)
I had all my queries answered and both service and product was second to none. Thank you - I will be recommending you and will be using you in the future
So sorry, I fully meant to drop you a line and say thank you so very much. The charm arrived and is beautiful, almost sad I have to wait till November to give it to my granddaughter but she will love it and I know we will be in touch again for more.
Charm Bracelet - Just perfect
The whole family chose the charms and Ross put together a wonderful bracelet. It was the perfect gift for our daughter's 21st. She loves it!
Hi Ross I received my charm & just like the others that I have brought from you, extremely happy with it. Service is always A+
Cannot recommend Ross enough, superior customer service and communication skills. Had my custom product to me within 10 days, after I had dealt with another company for over 6 weeks!
Purchasing from Fraser Ross was easy, and the charm looks same as on webpage... my partner loves it, so that's good enough for me... thank you
Great chain and loved that it was made to the perfect length. I'd spent a lot of time looking in stores and online and never found what I wanted... until on here. Very happy!! Thank you
Received my order promptly. The service was very good and the charms were perfect just what i wanted.
Order received and my wife loved it. Thank you for the initial courtesy call regarding delivery
dates to verify I would receive in time for my wife's birthday. Thanks Ross, I will definitely recommend you to other people. Thanks again
GOT IT!! GORGEOUS!!
BEL & STEVE
My friend just loves her ukulele charm. Many thanks. Very happy with your service and quality of the charm. Thank you
I bought a little 9ct gold Libra charm through Ross Fraser and Chain Me Up. I showed a colleague at work and she summed it up accurately - gorgeous.
I received my little charm earlier than expected. It was made to what I asked for and better than what I expected. I recommend Ross Fraser and Chain Me Up. I'd buy from them again.
I was sincerely astonished.
To be honest, I was expecting a bit of junk jewellery that I could give my teenager as a "promise" charm whilst saving up for a good quality charm. I don't have to now, the quality of the charm was astonishingly good, it's solid and will last. I'm very impressed. I only found this site with a bit of googling but it's now bookmarked as the site to go to for Christmas and birthday shopping for a variety of family and friends.
Hi Chain Me Up,
The Tudor Rose Charm that you sent me just arrived and I love it. Perfect timing. My daughter is coming home for her birthday today and the gift is now wrapped and waiting for her. Thank you for sorting this out under what seemed to be difficult circumstances.
I couldn’t be happier with this beautiful charm.
Have a lovely day, Janette
Thanks so much, received the charms on the 24th as requested and very happy!
Charms have arrived in Holbrook - presents for my great niece. I've not seen them but recipient delighted. I will shop with u again.
The tractor charm has arrived and it’s gorgeous. I’m sure my goddaughter will love it. Thanks for all your help. I hope you got a good photo of the charm for your website.
Received my chain today and I love it.
Good morning Ross,
I just wanted to let you know that I have just received my order this morning and it’s perfect! Looks wonderful. Thank you very much.
Have a lovely day.
Hello thank you. The lantern charm arrived ahead of time was wonderful quality and was very much appreciated by my wife.
Thank you very much,
Fraser: Thank you so much, the pentacle is gorgeous!
Just love my gold teapot charm that arrived well in time for Christmas.
Thank you so very much for posting so quickly and for your help when I called.
Now my favourite shop for my gold charms.
I am so happy one of the roses has arrived and it is delicately perfect for the crystal and bead necklace I am going to make my granddaughter in time for her January birthday.
Such good customer service
Thank you very much for the prompt postage and help you gave me when I called. The charm arrived last week but as it is my Christmas present I haven't been allowed to see it. I will certainly post a review after Christmas when I open my 'surprise' gift and see what a lovely charm it is.
Many thanks and wishing you a very happy Christmas
The windmill charm arrived today and in plenty of time for Christmas. I’m not sure I can wait till then to give it to my granddaughter.
I’ll certainly be ordering more in the future, both for her bracelet and my own.
Thank you so much for the beautiful bracelet and charms i ordered off your web site a few weeks ago. It arrived safe and sound and the recipient was very pleased! can't wait to order charms for my own bracelet soon
Thank you for the delivery of two silver trinkets.
Look even better than the picture. Thank you very much
My order arrived last week and was given to my granddaughter yesterday for her birthday. She was thrilled with it so have placed another order for her Christmas present.
So happy with my purchase and the way you interacted with me. I will be shopping with you in the future for sure. Thank you so much.
I am super happy with the chain that I received it's delicate and the right length and will look beautiful with my pendant on it, I would definitely recommend to other people.
I’ve just found your website and I’m so excited! I’ve been collecting charms my whole life and have had a lot of trouble lately finding different charms and I have already told everyone about your website! Can’t wait to fill my existing bracelet!!!!!
My first time purchasing from this site & I am an extremely satisfied customer. My charm arrived safely & the order was promptly attended to. The charm is excellent in all ways (size, colour & a good flamingo ) very happy
I received my charm today and am totally thrilled. Cannot wait to get it added to my charm bracelet. Thank you Ross, you made my day!
The gold present charm has arrived and it is the perfect finish for my Christmas bracelet. You found in one day what I had been seeking for nearly 3 years!
Your excellent customer service and impressive range of charms has inspired me to start another bracelet. Thank you!
The silver golf bag charm arrived the day after I spoke to you. I am extremely impressed with the design, quality, solidity and the finish, and the student I tutor to whom I was giving it as a good luck charm for the HSC, was thrilled with it. I am really grateful to you as it had been impossible to purchase anything like that. I do not have a Facebook page but if you wish to use this appreciation as part of your advertising, please feel free to do so. Thank you for your artistry and service.
Hi Ross, I received my necklace today and it is beautiful.
Thanks very much
I now have my charms and they are beautiful - better than their photographs. I will send another order soon.
All received the charm bracelet is gorgeous and a good size for a 12 year old
Thanks for the prompt order and delivery i really appreciated it I will leave a comment on line as well
received my order, very happy with product and appreciated being kept informed re progress of order. Many thanks
So sorry for not letting you know earlier after all the trouble you went to, to get the charms to me on time, but I have been on holiday and out of phone range. But yes I received them on time and am very happy with them. Thanking you again for the excellent service.
Thank you for making this purchase so simple. I was a bit nervous to order solid gold jewelry online but your web site and customer service gave me all the information I needed to make my purchases. I saved a lot of money and I am extremely happy with the quality! Thank you so much.
I had a chat with Ross on the phone and got all the information I needed to make the right choice. The chain arrived in the expected time frame and I am very happy with my purchase. Thank you Ross, for making this important purchase a good experience.
Ross contacted me to let me know when the charm would be ready for delivery, then let me know when it had been posted (very speedy. Australia post were surprisingly quick getting it to WA (a few days earlier than anticipated). I am extremely happy with the charm - exactly what I ordered. I will let friends and family know of the great service and product I have received. Thank you Ross
Thank you so much i have been having so much trouble finding gold charms for my bracelet Pandora seems to have taken over. I was so pleased when i came across your web page. I bought the 2 birthday charms 60 and 40 and i can only say that the quality is fantastic. Your service outstanding right down to your web page . No one who buys from you should be dissapointed . So nice to have someone who looks after their customers so well
Thank you once again I will be back .
Dear Fraser Ross, I would just like to say thank you for your service, it was efficient, your communication was exceptional.
I was kept informed of the progress of my order at all times. The parcel arrived yesterday and my granddaughter was delighted.
I would definitely recommend your service to anyone looking for charms.
We were really happy with the charms, I gave them as a gift last night and the lady that received them (who has very expensive taste in jewellery) loved them.
I'll leave reviews for you now :)
Thanks so much for your great customer service on Sunday night. Straight after speaking to you, I spoke to the birthday girls mum and she told me that they've already organised a snake charm for her! I thought I was quite clever... Anyway,I haven't ordered it, but thank you so much for your assistance. I will certainly order from you in the future and recommend you to everyone. Thanks again.
thank you ever so much for the beautiful pieces I received - I am delighted with them. I did select the incorrect links (I should have purchased the ones for a charm bracelet- this was my mistake. I have every intention of making further purchases with you, and will order the correct links at that time. Thank you again - and I will go and leave feedback - promise!
Thank you so much Ross for the quick delivery. The bracelet is beautiful and arrived just in time for my Goddaughter's birthday.
I have received my charms and love them particularly the pelican as this is the bird I see every day here at beautiful Caloundra. Can't wait to have them attached to my bracelet. Thanks for the heads up on the price rise.
I received my rose gold chain. It is absolutely gorgeous and is outstanding quality! It was a pleasure to do business with you.
Just wanted to thank you for your help with my recent order. Your customer service is excellent and I really appreciate the extra time you spent with me to make sure the order arrived on time. The bracelet and charms were beautiful.
The charms arrived 2 days ago. They are lovely. Thank you so much :)
Many thanks The charm arrived last week & it has now been inserted into my girlfriend's bracelet - I collected it from the local jewellers yesterday … Thus as you can see it (the peacock) looks perfect along with her collection of other charms.. many thanks for your good service
Just wanted to say thankyou for my chain which arrived in the mail, it's gorgeous and I will certainly recommend to others.
Good afternoon Ross,
Yes I have received the necklace. Very happy.
More than happy to provide a review. Thank you for getting the charm to me in time for Mother's Day. The charm was perfect, and my mum loved it!
Thank you Ross,
for excellent service and the wonderful charms - my grand-daughters will be "charmed".
I have received my order - I will certainly be ordering from you again - extremely satisfied with the charm and will be recommending all my friends to have a look on your website if they are planning to purchase charms, chains and jewellery. I have left feedback on your link.
I absolutely love everything I got and I would definitely buy more from you. As soon as I can afford it I will be back for more. Thanks so much for selling the most amazing quality, Aussie Made products.
I have received my order. Plus I am very happy with my purchase.
I enjoy going to your site as I find it so easy to find the items that I have been wanting to purchase.
Keep up the great work.
Very good quality jewellery, very happy with what I bought my daughter for her birthday & she loves it!! Would recommend Chain Me Up to anybody!!!
I received the bumblebee, snow flake and honky tonk piano today plus the link lock. Thank you very much for the time you spent talking to me discussing the different types of links for my charms. I know my daughter will love the snow flake and bumblebee I cant wait to put the honky tonk piano on my bracelet.
The charms arrived Thursday - sorry for not contacting you earlier, but thank you - they are wonderful.
Fantastic service, great product,
I ordered a chain and received a call not long after from one of the members of staff who was processing my order. He enquired about the size necklace I was after (custom order) and said it would be too small and advised another size. Turns out he was correct, and the new size fits like a dream. I was so grateful for the call, and pleased to see they care about customer service: they could have just taken my money and made the wrong size. Have used this company for a while for silver chains - and will keep coming back.
just wanted to let you know that I received my order today and I am very pleased with the charms. Thank you.
Just got back from picking up my charms. As I was expecting no dissapointment. I love them. Now my partner will link them up to my bracelet. Many thanks. Will definately keep in touch.
Necklace arrived at noon today, Glenda say’s to thank you for your efforts and that she is delighted with her 50th wedding anniversary present [ she was able to wear it at our special luncheon today ].
I received the 5 link locks yesterday. Prompt and reliable service. I’m impressed with the wide range of your products. I will definitely shop with you in the future. Most of all I'm interested in bracelet charms. I wish more businesses offered service you provide.
Anabelle Jarmine. happy customer.:)
My chain arrived this morning, I love it. Regards
Thank you very much for your help while ordering the links.surely will shop with you in the future. Had a look at your selection and I like it.your service was exceptional.
Just to let you know I have received my beautiful love birds charm. Thank you so much for excellent customer service. Rest assured I shall return for future purchases.
received the chain this morning and could not be happier with it, beautiful & I will definitely be getting myself one next year & I will be passing your business onto friends and families! Thank you again and wish you and your family a very happy Christmas & New Years
Hi Fraser Ross
Just wish to advise that I have received my order and it is just beautiful. Very happy. Thank you.
The beautiful cross arrived today and we are over the moon. It is really exactly what I wanted.
Many thanks and best wishes.
Hello - I purchased a white gold bracelet and charm from you some time ago and was very happy
with my purchase.
I am buying this charm for my granddaughter and was hoping, if at all possible, to receive the charm by early next week.
Hi Fraser Ross
Just a quick note to say I received my order today and I am absolutely thrilled with it.
I had been looking for years for a 9 ct. yellow gold pentagram. The workmanship is exquisite.
Delivered…just love my new chain…I have hung a giant heart and
spinner onto the chain…looks wonderful!
Thank you Susan
My parcel arrived safely this morning. I am really very grateful that you managed to get my order to me so quickly and in time for me to pack into my bags to take on holidays tomorrow. It is my daughter's birthday while we are away so I have something very beautiful (and small) to give to her.
Our daughter has a lovely charm bracelet that her Dad gave to her when she was born and every year we buy her charms for her birthday to add to this bracelet. Each charm represents something wonderful or exciting that happened within that last year. It truly is a time capsule and a wonderful idea.
The charms from you are probably two of the best I have seen so I will no doubt be buying more from you in the future. Your range is quite extensive as well which makes buying the right charm for the right occasion so much easier.
So very big thank you for all of your help in getting these charms to me and in time. I have also appreciated you keeping me up to date with where my order was so I had no need to stress about it at all. Thank you also for pushing your suppliers to ensure my order was filled. It really has been so nice of you.
Thanks again and kind regards
I received my order yesterday. Many thanks for excellent customer service. I am very happy with the final product.
Just letting you know I received my order today. All good, thanks very much and the Gold Care Kit gift is a nice touch and much appreciated. It will come in handy.
Just wanted to let you know that the chain arrived today and it is exactly what i was after! Thank you so much for your help and speedy responses.
Thanks again for your personal service. The charms you sent me in
November last year were just perfect and they arrived in record time for
my daughter’s birthday!
Thanks very much for the speedy delivery Ross.
Received the charms last week, but was delayed getting to the post office.
They look great.
I just wanted to thank you for your wonderful products and service. My 9ct pentagram charm arrived today and it's beautiful! Very happy!
Thanks again, have a great weekend.
Thank you for sending my order. It arrived yesterday and I am very happy with it. This charm has been purchased in memory of my husband and I am sure he would have been very pleased with the detail on the bike.
Regards Diane Smiles.
Thank you for the information. The last charms I purchased were for a special purpose. My mum passed away in New Zealand and my sister and I could not get to see her before she passed. My sister was very close to mum so I made her a little hanging of crystals and in it I wove the knitting, reading, flower and doll charms as these were all things my mother loved.
My sister has hung it up where she can see it.
It was good to create something with personal meaning from these charms.
I was so happy to find them among your products.
I wish every success with your business you have truly given exceptional customer service and this I am very thankful for.
Love your products, my husband and sons found your site before I did
so got me a charm for my birthday. Very happy with it and the other one
that I recently purchased.
Received chain today. Am very happy with service and product. Will
definitely buy from you again.
Thank you Chain Me Up, I received my order and it is awesome
Thanks for my charm, received to-day.
I am very happy with it.
Please send me some of your pamphlets and I will put them on my work notice board.
Thanks Daphne Morgan
my purchase has arrived safely and it is EXACTLY as you described.
Thank you SO much!
I would love to leave some positive feedback for your wonderful customer service - how do I find the Customer Feedback page or do I just email you at this address?
Thank you so much - a ten year old niece will be VERY pleased!!
Thank you for the
charms I ordered. Loved them so much I'm replacing some older ones that
aren't as nice as yours!
Thanks very much. It looks great!
Yes. Have received my items. Thank you they are lovely. Will be a returning customer for sure.
I recently purchased some charms for my bracelet from Chain Me Up, I am
sorry I did now as they make the ones I purchased from our local
jewellers look cheap and nasty, the price was the same but the quality
and size left the jewellers for dead, I was absolutely blown away with
them, I wish I had found your web site much earlier. Thank you chain me
up I will only buy my charms from you from now on.
It's Beau-Marie Mann. I've received the necklace and it's perfect.
Received my goods and I am very happy with them all, very good
quality, the wait was well worth it. browsing for my next order thank
you Chain Me Up
received the goods. Absolutely amazing thank you heaps. Looks amazing!
Thanks for your delivery.
On checking them I am very happy with my order.
Just a quick note to let you know that the charm arrived today!
Thank you for your speedy service and for checking with me today that I had received it.
The Tea Pot charm is great - very happy - thank you!!
Good afternoon Ross,
Thank you for your email, the charm arrived on Friday afternoon.
I appreciate the effort you put in getting this charm for me.
Many thanks for speedy delivery on this. Arrived today. Very happy.
I was unable to find this in any Brisbane jewellery store.
The chains have arrived already... Great work (both in product and service).
Received my order yesterday and
totally love them!!!!
Thank you very much. I will be back.
Hopefully you can help me find a boot similar to this one without the 4 figure price tag.... (Louis Vuitton)
I’ve just received my chain and bracelet, they are beautiful, however I am wondering if they have been stamped 9ct, I can’t seem to find a stamp on the chains? There does appear to be a stamp on the clasp, but not on the chain, should the chains also be stamped?
(our reply) The clasp is the only place where a chain is hallmarked, most charms are also hallmarked, but some are too small. Nonetheless, they are 925 sterling silver or 9ct gold.
Thank you for your service
Ross. The charms are lovely.
Just wanted to say thanks, love it, its perfect. I may get a slightly smaller one made for the super skinny girls though. I also wondered if you could give me an indicative quote for the same thing in gold. Don't mean to sound cheap but the cheapest option please!
Many thanks again and I will be in touch very soon.
Arrived today... looks great.
thanx for the call.
Great, Best customer support,
I just received my Charm (Baby booties). they are beautiful.
Thank you for your help with my order & the polishing cloth & keyring.
Just letting you know the chain arrived this afternoon, safe and sound and signed for. My son loves it and the case was a surprise and very nice touch. Thank you!
Hope you have a good weekend,
and looks great. Thank you! :)
Just letting you know my order arrived today, thanks. I'm very happy with it, exactly what I was expecting.
wow my bangle is grrreat thankies beautiful :)
The charms arrived yesterday and they are exactly what I ordered so thanks very much.
Got the chain, thanks so much, it looks great and she is so happy she can wear the pendant again.
Received the Mickey Mouse gold charm today and it's absolutely gorgeous! Love the emails advising the status of delivery as well.
Will shop with you again.
received my chains yesterday - very speedy. Items are exactly what I wanted (it's always a surprise to see how clean and bright silver is when it's new, my current collection has that well-worn patina!) Thanks, great service and product as always,
I just wanted to thank you for the chain it is fantastic, thank you so much for getting it to me so quickly :)
I will be back again
Hi ross recieved my wifes package on the
14/5,Thanks heaps for the great service my wife was stoked when she
opened it look forward to shopping with you again,Have told all our
friends and family about your great store
To the Management and staff of Chain Me Up, I would like
to say thankyou for the prompt delivery of the items that I ordered,
they arrived on Friday afternoon, just in time for my sisters 60th
Birthday, she was delighted with them and other guests asked of their
origin, and of course I told them of Chain Me Up and their service.
received my order today. Thank you for your excellent service and prompt delivery.
Thank you so much for your help. I am very impressed with your customer service. I have told a lot of people about you guys so hopefully you will get some business from them.
Just to let you know
that the chain and fob arrived on Friday. It is beautiful and we will be
recommending you to our friends.
Andrew & Margaret
I just want to say thank you for the beautiful charms.
i have never known such fast delivery especially at this time of the
year. i will definately order from you again. Thank you so much.
Just a quick note to let you know the chain arrived safe and sound this morning.
And it's perfect!
Thanks so much,
Just a quick note to say a huge thank you for your efforts to make sure my order arrived in time for a birthday. Your service and communication was fabulous. My order arrived in time and I was very happy with the product. I will be sure to let my friends know about your great service.
Hi, Sorry for the late
feedback, the chains arrived when expected and are exactly what I
wanted, the graduations work fantastically. The communication from you
was great and the overall deal excellent value. I have no hesitation in
recommending you to all my friends.
I received my order today. I just wanted to let you know i am very pleased and i just made another order. My charm bracelet is looking great and will be finished with this final order. I will be recommending your sight (sic) to friends for sure.
Sorry I just missed your call.
Thank you for the effort you are putting in, but especially for following up & letting me know.
I also appreciate that you are being up front & not “promising me the Earth”!!!
I really hope it gets here in time, but if not, there’s not much we can do…
I’ll have to issue an IOU.
Anyway, thanks again & fingers crossed things go according to plan.
you for your prompt supply of my order. Received Friday, was as seen on
website. very pleased with item.
Just wanted to thank you for the chain I ordered. I received it today and it was exactly what I was after. And you where right about the weight - it was about 3 or 4 grams heavier than estimated on your site. Great value compared to other jewellery stores! Anyway, appreciate the sale and service you provided me (including the email responses and phone call) and will definitely recommend your business to others and might have to buy myself a matching bracelet soon as well.
I received the gold chain today, my wife loves it, thanks very much. For interest, we visited some well known jewelers in Perth and none seemed capable or maybe interested in creating a gold chain of a specific length. All they wanted to do was to sell their standard shelf stock!
Once again thanks, the service was very good.
Just a quick email to let you know we got the chain, and (thankfully!) she loves it!
My order arrived yesterday and everything is perfect.
Those little chain charm holders are great and I hope to get some gold ones when I have tried them out a bit or I might have to order some more as gifts. They might be a hit at the markets.
Picked up my order from the post office. Everything great.
I just wanted to let you know I got the chain yesterday. It looks great and thanks for the fantastic turnaround.
The silver bracelet arrived yesterday - thank you so much.
It was a pleasure doing business with you - I expect you will be hearing from us again with another order. I will also be telling family and friends of your online store - you are doing a great job.
Good luck with it all.
already left and you are wonderful, professional and a pleasure to do
Thanks & best regards,
The explanation is clear thank you. I also appreciated the phone call. Your Customer Care service has been excellent. As soon as I receive the chain I will be leaving a glowing feedback on the site.....
Thanks & best regards,
Ok great I will go on your site and order the necklace today. Thanks for your help and your quick response to my enquiries.