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The benefits of shopping with Fraser Ross

1. We only sell 100% Solid Precious Metals.

All of our chains, charms, pendants and bangles are 100% SOLID 9ct Gold or 100% SOLID 925 Sterling Silver. Our range of hoop earrings are made from hollow 9ct gold to reduce weight (and listed as such).

We DO NOT sell any inferior gold plated, gold filled or rolled gold products.

2. Our 7 Day unconditional money back guarantee.

warranty logoYou can return your purchase within 7 days if you are unhappy for any reason, even if you have just changed your mind. (see terms & conditions page for full details)

Our jewellery is made in Australia by the same manufacturers that supply many of the well known national jewellery stores.

As you can't touch and feel our jewellery online as you could in a store, we offer a 7 day, no questions asked, return policy in addition to the 5 or 10 year replacement warranty of all of our jewellery.

This allows you to confirm that our products are of excellent quality and as advertised. If you don't love our jewellery, simply return it to us within 7 days and we will refund the purchase price. NO questions asked!

Since opening in July 2010 we have sold thousands of quality chains and charms through this store. We have never had any jewellery returned because it didn't meet our customers expectations of excellent quality.

3. We have a 5 / 10 year replacement warranty.

You receive a 5 year manufacturers replacement warranty on all jewellery. Products in our BEE ranges (product codes BEE-xxxxx) have a 10 year manufacturers warranty.

4. Australian Made and Owned.

All of the gold and silver chains and charms in our jewellery range are manufactured in Australia by the companies that supply many of the larger, very well known jewellery stores and national retail stores. The vast majority of the other products we sell are also Australian made.

5. There are no extra charges for custom sizes.

We don't charge any additional fees for custom length chains. Pricing for all chains is solely based on the weight of the chain, regardless of style and length. Padlocks and Kartier (large bolt ring) clasps are supplied for a fixed price including fitting.

6. We ship with Registered Postage & Insurance.

All goods are sent Registered Post, requiring a signature on delivery.
Postage and handling fees include insurance against loss or damage in the post.

7. Secure Transactions.

All credit card sales are processed via PayPal for your security. We never see your credit card details. YOU DO NOT NEED A PAYPAL ACCOUNT

8. Excellent Service & Support.

It is always our pleasure to answer any questions you may have, please see the contact us page for more details. We promise to provide excellent service, great communication and only the very best quality products to you at exceptional prices.

9. The Best Prices.

Please bookmark our site, and then get comparative prices from retail jewellers and other online shops, because we know you won't find better quality or prices and you will come back.

Thank you for taking the time to read this information.